My mom was a victim of Identity theft. They stole a total of $1300 from here accounts, some how using her debit card in Las Vegas, and we live in Los Angeles. She has proof that she was in state the day the transactions took place. What steps shoul she take to collect the money stolen. She has been back and forth to the bank, and at first they said it could take 7-8 days, now there telling her, it sometimes takes up to 90 days. Is this possible? Is there a chance that she will not get the money back at all? After filing a police report, what should be her next step. I feel that they are giving her the run-areound. This has happen to me, but with a credit union. I got the money back real quick. Thanks to anyone who answers.
Jerrell