a person recently stole my moms bank card and she became a victim of identity theft.the person stealing more than $15,000 left her account negative. bank of america claimed to investigate but in the meantime she was being charged for her minus balance hundreds of dollars.is this ethical?is it possible to defend herself in this instance.without funds she can not hired a lawyer to look over to see if there is a case.we live in the north houston area and want to know if we are left to pay or if there is help out there?

Tierra

I sent a completed application to Bank of America to open a new Brokerage Acct with a copy of my passport, copy of my driver license, my social security number, my checking acct no and bank routing number by fax. Bank of America said they have not received the faxed documents. I am really concerned that if these documents fall in wrong hand, it can misused for any purpose. I am 100% sure that the Bank received the fax since I have fax confirmation receipt. Can you please advise me on the followings?

I will close my bank account. But the submitted documents can be misused for getting loans and credit cards etc. How can I protect my self against this? Is there any insurance available?

I really want to complain against Bank of america since the bank is taking this lightly and hesitant in doing any investigation of this issue. I am just a small customer which means nothing to the bank. Is there any organization where I can submit this complaint against this bank?

Jin

I am currently banking with provident, my parents also have the same bank and both have experienced some sort of identity theft. I want to change banks but i don;t know which is better?..Bank of America, suntrust etc…

Mohamed